Available
now for Various IT Projects! TLC
Web Design Resources. My hope is to
help you find the information you require to make an informed decision
on your IT Needs.
Are
You concerned about the direction which your company is heading
with it's advertising? It's target market?
I
am available immediately to assist in the development of the Ultimate
Advertising tool!
Your
Web Site!
Please
click here to view my most recently completed site!
The
site was developed as a Mobile Spa Site in Calgary.
Please
click here to view a 100 Percent Custom Site!
I
also create custom banners and animations to fit your needs!
Visit
my contact Page at www.cchristina.com
for more info. :)
-
Assisting clients with hardware and software issues.
- Software support for Windows XP, 2003 Server, Linux, Accumap,
Petrolab, Documentum, Enterprise One, JDE, Microsoft Office and
so many other related applications.
- Installation of SMS image for Windows XP on machines to streamline
the network operation of all PC's.
- Password resets for environments and business applications Using
Active Directory.
- Providing level 1 diagnostic support for business specific applications
based on business provided flow charts and scripts.
- Identifying, monitoring, and reporting incidents until resolved.
- Initiating and stewarding problem escalation procedures as needed.
- Investigating problems and facilitating root cause analysis and
known error recording.
- Producing written recommendation containing a solution to avoid
problem re-occurrence.
- Hard drive Content restoral.
- Conducting problem reviews and document results.
- Initiating and stewarding appropriate level 2 and 3 incident resolutions
by dispatching Incident Tickets to appropriate support teams using
Remedy. - Experienced with Virus Removel through Registry editor.
- Initiating escalation procedures when required.
- Monitoring, managing, and reporting on each incident until the
incident is resolved.
- Expediting handling of Priority 1 and 2 incidents by meeting contracted
SLA targets for Incident priority and urgency.
- Informing queue owners of any backlog of incidents which are unresolvable
- Supporting clients via telephone, email, and remote access in
a large Oil and Gas Corporate environment.
- Adding Software packages, Creating Groups, and permissions via
SMS or CITRIX though Microsoft Active Directory
- Resolving Hardware conflicts onsite.
- Providing Network support/ assistance to small/ large corporations.
- HTML, DHTML, Javascripting
If your current systems are underperforming, prone to crashes, or
use versions of applications that are outdated and no longer supported,
Alow a well trained IT Professional to design and deliver a comprehensive
installation, upgrade or migration solution – operating system,
systems management, messaging, deskside architecture, and more –
to turn your IT infrastructure into a powerful strategic business
asset!
So
Much More to Offer! Your IT Resource; CChristina.com
Click
here for Contact Info!
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